Berea College

The Information Technology (IT) Department, formerly known as Information Systems and Services (IS&amp;S), is located adjacent to <a href="https://next.berea.edu/hutchins-library">Hutchins Library</a>. Our department is committed to delivering outstanding technical support and services for the campus community. We are the primary point of contact for technology questions or issues for students, faculty, and staff. We also provide audio visual and classroom support for the campus. Contact the Helpdesk at 859.985.3343 or <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>. Office hours are M, W-F 8AM - 5PM and Tu 8AM - 3PM. Appointments with the Helpdesk can be scheduled below by clicking on the Book An Appointment button.

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The Information Technology (IT) Department, formerly known as Information Systems and Services (IS&amp;S), is located adjacent to <a href="https://next.berea.edu/hutchins-library">Hutchins Library</a>. Our department is committed to delivering outstanding technical support and services for the campus community. We are the primary point of contact for technology questions or issues for students, faculty, and staff. We also provide audio visual and classroom support for the campus. Contact the Helpdesk at 859.985.3343 or <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>. Office hours are M, W-F 8AM - 5PM and Tu 8AM - 3PM. Appointments with the Helpdesk can be scheduled below by clicking on the Book An Appointment button.

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<div class="m-2 flex border p-2">
 <div class="iinline-flex items-center justify-center rounded-lg py-2 px-2 text-center text-sm transition-colors hover:no-underline focus:outline-none lg:text-base xl:px-6 font-sans font-bold uppercase tracking-wide border border-action-light bg-action-light text-label-light-reverse hover:border-action-light-hover hover:bg-action-light-hover hover:text-white">
 Book An Appointment
</div>
</div>

<ul class="sub-menu">
<li id="menu-item-1200" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1200"><a href="https://outlook.office.com/owa/?realm=berea.edu" rel="noopener">Outlook WebMail</a></li>
<li id="menu-item-1201" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1201"><a href="https://my.berea.edu/" rel="noopener">MyBerea</a></li>
<li id="menu-item-1265" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1265"><a href="https://passphrase.berea.edu/" rel="noopener">Passphrase Manager</a></li>
<li id="menu-item-1383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1383"><a href="http://berea.box.com" rel="noopener">Bereabox</a></li>
</ul>

Web Portals

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<ul class="sub-menu">
 	<li id="menu-item-1200" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1200"><a href="https://outlook.office.com/owa/?realm=berea.edu" rel="noopener">Outlook WebMail</a></li>
 	<li id="menu-item-1201" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1201"><a href="https://my.berea.edu/" rel="noopener">MyBerea</a></li>
 	<li id="menu-item-1265" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1265"><a href="https://passphrase.berea.edu/" rel="noopener">Passphrase Manager</a></li>
 	<li id="menu-item-1383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1383"><a href="http://berea.box.com" rel="noopener">Bereabox</a></li>
</ul>

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Campus Community,
&nbsp;
Berea College’s Ellucian Banner ERP (enterprise resource planning) system is a critical and strategically important asset that allows Berea College to function efficiently while safeguarding the College’s data. It is the system of record for Student information and records, financial accounting, payroll, benefits, fund-raising, and more.
&nbsp;
To improve operational resiliency and to decrease response and recovery time in the event of a disaster scenario or cyber-attack, we will be moving the Banner database to a new virtual server. Unfortunately, this will require some service interruptions to the campus community. The IT and HR departments have agreed to process payroll on Friday, October 6th, so this outage does not interrupt paychecks.
&nbsp;
We are planning two Banner service interruptions:
<ul>
<li>Saturday (9/30) at 7 a.m. will be a test conversion.</li>
<li>Sunday (10/8) at 7 a.m. will be the production conversion – possibly extending through the Reading Period (10/10) while classes are canceled.</li>
</ul>
&nbsp;
A few services that will be unavailable include, but are not limited to, the following.
<ul>
<li>MyBerea</li>
<li>DegreeWorks</li>
<li>Student accounts, billing, grades</li>
</ul>
&nbsp;
Services that the outage will not impact include, but are not limited to, the following.
<ul>
<li>Email</li>
<li>Box</li>
<li>Moodle</li>
<li>Duo</li>
<li>Wireless and wired internet access</li>
</ul>
&nbsp;
Thank you for your patience while we work to improve IT services.
&nbsp;
Berea College Information Technology Help Desk

New Features & Announcements

Campus Community,

&nbsp;

Berea College’s Ellucian Banner ERP (enterprise resource planning) system is a critical and strategically important asset that allows Berea College to function efficiently while safeguarding the College’s data. It is the system of record for Student information and records, financial accounting, payroll, benefits, fund-raising, and more.

&nbsp;

To improve operational resiliency and to decrease response and recovery time in the event of a disaster scenario or cyber-attack, we will be moving the Banner database to a new virtual server. Unfortunately, this will require some service interruptions to the campus community. The IT and HR departments have agreed to process payroll on Friday, October 6th, so this outage does not interrupt paychecks.

&nbsp;

We are planning two Banner service interruptions:
<ul>
 	<li>Saturday (9/30) at 7 a.m. will be a test conversion.</li>
 	<li>Sunday (10/8) at 7 a.m. will be the production conversion – possibly extending through the Reading Period (10/10) while classes are canceled.</li>
</ul>
&nbsp;

A few services that will be unavailable include, but are not limited to, the following.
<ul>
 	<li>MyBerea</li>
 	<li>DegreeWorks</li>
 	<li>Student accounts, billing, grades</li>
</ul>
&nbsp;

Services that the outage will not impact include, but are not limited to, the following.
<ul>
 	<li>Email</li>
 	<li>Box</li>
 	<li>Moodle</li>
 	<li>Duo</li>
 	<li>Wireless and wired internet access</li>
</ul>
&nbsp;

Thank you for your patience while we work to improve IT services.

&nbsp;

Berea College Information Technology Help Desk

In order to maintain security and stability, we regularly perform maintenance on the systems and services that Berea College owns. Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.
During these maintenance service windows, services impacted may be degraded or unavailable.
Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with the Helpdesk (<a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>) if you have any questions or concerns.
<ul>
<li>Server Maintenance: 1:30 to 6:30 AM, Every Monday</li>
<li>Banner: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>BDM: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>Argos: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>MyBerea portal functionality: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>All of the following services: 1:30 to 6:30 AM, Every Thursday:
<ul>
<li>MyBerea Portal</li>
<li>Network file shares.</li>
<li>Server-based applications (Printing, Web Control, etc.)</li>
<li>Wired and Wireless network access in all buildings on campus.</li>
<li>VPN access.</li>
<li>Telephone service (including time clocks.)</li>
<li>General Internet access.</li>
<li>All cloud-based services (Box, OneDrive etc.)</li>
<li>Email (Office365)</li>
</ul>
</li>
</ul>
&nbsp;

Currently Scheduled System Maintenance

In order to maintain security and stability, we regularly perform maintenance on the systems and services that Berea College owns. Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.

During these maintenance service windows, services impacted may be degraded or unavailable.

Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with the Helpdesk (<a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>) if you have any questions or concerns.
<ul>
 	<li>Server Maintenance: 1:30 to 6:30 AM, Every Monday</li>
 	<li>Banner: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>BDM: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>Argos: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>MyBerea portal functionality: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>All of the following services: 1:30 to 6:30 AM, Every Thursday:
<ul>
 	<li>MyBerea Portal</li>
 	<li>Network file shares.</li>
 	<li>Server-based applications (Printing, Web Control, etc.)</li>
 	<li>Wired and Wireless network access in all buildings on campus.</li>
 	<li>VPN access.</li>
 	<li>Telephone service (including time clocks.)</li>
 	<li>General Internet access.</li>
 	<li>All cloud-based services (Box, OneDrive etc.)</li>
 	<li>Email (Office365)</li>
</ul>
</li>
</ul>
&nbsp;

<h3 class="wp-block-heading" id="h-contact-us">Contact Us</h3>

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<h3 class="wp-block-heading" id="h-contact-us">Contact Us</h3>

Berea College | CPO 2208 | Berea, KY 40404 | 859-985-3343 | <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>

Berea College | CPO 2208 | Berea, KY 40404 | 859-985-3343 | <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>