page

Berea College

The Information Technology (IT) Department is located on the ground level of the new CMIT building. Our department is committed to delivering outstanding technical support and services for the campus community. We are the primary point of contact for technology questions or issues for students, faculty, and staff. We also provide audio visual and classroom support for the campus. Student ResNet 24/7 support phone #: 833-521-1647 (click on Laptop Support: Students at the right to get more info on this specific service in the Residence Halls &amp; Eco Village) Contact the Helpdesk at 859.985.3343 or <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>. Office hours are M, W-F 8AM - 5PM and Tues 8AM - 3PM. Appointments with the Helpdesk can be scheduled below by clicking on the Book a Help Desk Appointment button. Are you looking to improve your technical skills or learn something new? Book a personalized training session at the Tech-Tonics button below. These custom sessions will provide hands-on 1-1 training on essential tech skills customized to YOUR needs.

core/paragraph

acf/button

<h4>As an integral part of the Berea College community, the IT department strives to achieve the following objectives:</h4>
<ol>
<li>Achieve campuswide compliance in network security and data protection efforts.</li>
<li>Minimize network downtime through infrastructure optimization.</li>
<li>Implement and support emerging technologies to enhance learning.</li>
<li>Provide high-quality IT support services to the campus community.</li>
<li>Maintain professional competency of IT staff.</li>
</ol>

IT Department Objectives

<ul class="sub-menu">
<li id="menu-item-1200" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1200"><a href="https://outlook.office.com/owa/?realm=berea.edu" rel="noopener">Outlook WebMail</a></li>
<li id="menu-item-1201" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1201"><a href="https://my.berea.edu/" rel="noopener">MyBerea</a></li>
<li id="menu-item-1265" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1265"><a href="https://passphrase.berea.edu/" rel="noopener">Passphrase Manager</a></li>
<li id="menu-item-1383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1383"><a href="http://berea.box.com" rel="noopener">Bereabox</a></li>
</ul>

Web Portals

acf/accordion

Are you looking to improve your tech skills or learn something new? We&#8217;re excited to introduce a new IT program called Tech-Tonics, designed to provide hands-on 1-1 training on essential tech skills.
Whether you&#8217;re a seasoned user or just starting, Tech-Tonics offers personalized training sessions on topics such as:
<ul>
<li>Windows basics</li>
<li>Microsoft Office Suite (Word, Excel, PowerPoint, etc.)</li>
<li>Berea Box</li>
<li>Organize your email and create Outlook rules for better efficiency</li>
<li>And more!</li>
</ul>
IT labor students and staff experts are eager to share their knowledge and help you master these valuable skills. To schedule a training session, click on the Tech-Tonics button above.
Choose a day and time that works best for you, and we&#8217;ll provide personalized guidance tailored to your needs. The training space is in the lobby, just outside the IT help desk.
If you are more of a &#8220;Do it yourselfer&#8221; you could utilize the license provided to you by the college to train on your own through LinkedIn Learning. If you still need to activate your account, you can do so by navigating to <a id="OWAce4a2edc-33e6-136f-3595-0be9eb4f38da" class="OWAAutoLink" title="https://linkedin.com/learning/activate" href="https://linkedin.com/learning/activate" data-auth="NotApplicable">https://linkedin.com/learning/activate</a> and using your college credentials to claim your account. You can also start learning anything from basic computer to advanced tech skills. The platform also has many modules to help you understand other non-computer-related skills. The sky really is the limit!
Take advantage of these opportunities to level up your tech game!

New Features & Announcements

In order to maintain security and stability, we regularly perform maintenance on the systems and services that Berea College owns. Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.
During these maintenance service windows, services impacted may be degraded or unavailable.
Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with the Helpdesk (<a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>) if you have any questions or concerns.
<ul>
<li>Server Maintenance: 1:30 to 6:30 AM, Every Monday</li>
<li>Banner: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>BDM: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>Argos: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>MyBerea portal functionality: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>All of the following services: 1:30 to 6:30 AM, Every Thursday:
<ul>
<li>MyBerea Portal</li>
<li>Network file shares.</li>
<li>Server-based applications (Printing, Web Control, etc.)</li>
<li>Wired and Wireless network access in all buildings on campus.</li>
<li>VPN access.</li>
<li>Telephone service (including time clocks.)</li>
<li>General Internet access.</li>
<li>All cloud-based services (Box, OneDrive etc.)</li>
<li>Email (Office365)</li>
</ul>
</li>
</ul>
&nbsp;

Currently Scheduled System Maintenance

core/heading

Berea College | CPO 2208 | Berea, KY 40404 | 859-985-3343 | <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>

Information Technology

Contact Us