Information Systems and Services (IS&amp;S) is the collective name of&nbsp;Berea College’s Information Technology Department. Located adjacent to <a href="https://next.berea.edu/hutchins-library">Hutchins Library</a>, IS&amp;S is committed to delivering outstanding technical support and services for the campus community. They are the primary point of contact for technology questions or issues for students, faculty, and staff. IS&amp;S also provides media and classroom support for the campus. Contact the Helpdesk at 859.985.3343 or <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>. Summer office hours are M-F 8AM - 5PM; closed for lunch 11:30AM - 12:30PM. Appointments with the Helpdesk can be scheduled below by clicking on the Book An Appointment button.

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<ul class="sub-menu">
 	<li id="menu-item-1200" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1200"><a href="https://outlook.office.com/owa/?realm=berea.edu" rel="noopener">Outlook WebMail</a></li>
 	<li id="menu-item-1201" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1201"><a href="https://my.berea.edu/" rel="noopener">MyBerea</a></li>
 	<li id="menu-item-1265" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1265"><a href="https://passphrase.berea.edu/" rel="noopener">Passphrase Manager</a></li>
 	<li id="menu-item-1383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1383"><a href="http://berea.box.com" rel="noopener">Bereabox</a></li>
</ul>

Web Portals

<ul class="sub-menu">
<li id="menu-item-1200" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1200"><a href="https://outlook.office.com/owa/?realm=berea.edu" rel="noopener">Outlook WebMail</a></li>
<li id="menu-item-1201" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1201"><a href="https://my.berea.edu/" rel="noopener">MyBerea</a></li>
<li id="menu-item-1265" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1265"><a href="https://passphrase.berea.edu/" rel="noopener">Passphrase Manager</a></li>
<li id="menu-item-1383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1383"><a href="http://berea.box.com" rel="noopener">Bereabox</a></li>
</ul>

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<ul>
 	<li><a href="https://bereaedu.wpenginepowered.com/iss/wp-content/uploads/sites/133/2022/06/new-photo-directory-2022.pdf">MyBerea Employee and Student Photo Directory is Available</a> – IS&amp;S is excited to share that the new MyBerea online photo directory is now live. The new directory is secure within the MyBerea portal and is protected from search engine indexing. Available to students and employees.</li>
</ul>

New Features & Announcements

<ul>
<li><a href="https://bereaedu.wpenginepowered.com/iss/wp-content/uploads/sites/133/2022/06/new-photo-directory-2022.pdf">MyBerea Employee and Student Photo Directory is Available</a> – IS&amp;S is excited to share that the new MyBerea online photo directory is now live. The new directory is secure within the MyBerea portal and is protected from search engine indexing. Available to students and employees.</li>
</ul>

In order to maintain security and stability, IS&amp;S regularly has to perform maintenance on the systems and services that Berea College owns. Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.

During these maintenance service windows, services impacted may be degraded or unavailable.

Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with IS&amp; Helpdesk (<a href="mailto:isshelpdesk@berea.edu">isshelpdesk@berea.edu</a>) if you have any questions or concerns.

Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.
<ul>
 	<li>Server Maintenance: 1:30 to 6:30 AM, Every Monday</li>
 	<li>Banner: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>BDM: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>Argos: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>MyBerea portal functionality: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
 	<li>All of the following services: 1:30 to 6:30 AM, Every Thursday:
<ul>
 	<li>MyBerea Portal</li>
 	<li>Network file shares.</li>
 	<li>Server-based applications (Printing, Web Control, etc.)</li>
 	<li>Wired and Wireless network access in all buildings on campus.</li>
 	<li>VPN access.</li>
 	<li>Telephone service (including time clocks.)</li>
 	<li>General Internet access.</li>
 	<li>All cloud-based services (Box, OneDrive etc.)</li>
 	<li>Email (Office365)</li>
</ul>
</li>
</ul>
&nbsp;

Currently Scheduled System Maintenance

In order to maintain security and stability, IS&amp;S regularly has to perform maintenance on the systems and services that Berea College owns. Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.
During these maintenance service windows, services impacted may be degraded or unavailable.
Please note that no additional notices will be sent for any scheduled routine maintenance windows; however, if any scheduled work exceeds the window, a follow-up notice will be sent by individual groups responsible for the service.  The best option is to check with IS&amp; Helpdesk (<a href="mailto:isshelpdesk@berea.edu">isshelpdesk@berea.edu</a>) if you have any questions or concerns.
Below is the schedule of times when regular maintenance may be performed during the College operating calendar. Please be aware that emergency maintenance may be performed outside of these windows or on College holidays, but will generally be announced campus-wide.
<ul>
<li>Server Maintenance: 1:30 to 6:30 AM, Every Monday</li>
<li>Banner: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>BDM: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>Argos: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>MyBerea portal functionality: 1:00 – 3:00 AM, Tuesday – Saturday.</li>
<li>All of the following services: 1:30 to 6:30 AM, Every Thursday:
<ul>
<li>MyBerea Portal</li>
<li>Network file shares.</li>
<li>Server-based applications (Printing, Web Control, etc.)</li>
<li>Wired and Wireless network access in all buildings on campus.</li>
<li>VPN access.</li>
<li>Telephone service (including time clocks.)</li>
<li>General Internet access.</li>
<li>All cloud-based services (Box, OneDrive etc.)</li>
<li>Email (Office365)</li>
</ul>
</li>
</ul>
&nbsp;

Berea College | CPO 2208 | Berea, KY 40404 | 859-985-3343 | <a href="mailto:help_desk@berea.edu">help_desk@berea.edu</a>

Information Systems & Services

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