In order to provide additional technology support to the College, the Office-Based Consultant program was started in July, 2000. Recognizing that Berea College has many employees who are skilled technology users and who assist others on an informal basis, this network of resource people was created. Office-Based Consultants provide the first contact for employees in an office, on a floor, or possibly within in an entire building. Departments/divisions determine how the office-based consultant functions within their area.
OBC partners will work closely with IS&S staff and Educational Technology staff to extend support across campus into individual divisions/departments on a daily basis, and to offer input into planning for technology needs. The support and assistance from Office-Based Consultants results in a decrease of basic inquiries to the Help Desk, allowing the Help Desk staff to focus on more advanced issues. The Consultants are able to pass along exact information about problems and training needs to the Help Desk. If the Consultant cannot provide assistance, or is not available, the Help Desk remains available to help with questions.
The Office-Based Consultants meet frequently for some of the following reasons:
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- Introduction of new software packages, versions and equipment
- Training on new software, hardware, the network, and trouble shooting
- Instruction for new upgrades and patches
- Discussion of questions or computer problems raised by colleagues
- Advance notice and preparation for upcoming changes for the College
Potential Benefits
Office-Based Consultants could be able to assist with some or all of the following:
- Microsoft Office (Word, Excel, PowerPoint)
- Outlook: Contacts, Distribution Lists, Calendar Sharing, Creating an appointment
- Box Cloud Storage
- Data backup
- Creating a PDF
- Printers
- Microsoft OS
- Apple OS
- Contacting Help Desk
- General knowledge of Banner
- “BDM” (document imaging software)
- Learning space media systems
- Wireless technology support
- Department-specific software
Partners
Phillip LogsdonHelp Desk3886
Name | Office Area | Extension |
Beverly Abney | Residential Life | 3115 |
Scotty Abney | Financial Affairs | 3082 |
Johnna Allen | Frost Building | 3939 |
Anthony Basham | Instructional Technology | 3630 |
Stephanie Turner | Facilities Management | 3864 |
Malissa Blair | Business and Administration | 3131 |
Sarah Broomfield | Executive Admin. | 3487 |
Sam Cole | Administrative Assistant | 3928 |
Jeanette Davidson | Music Building | 3466 |
Channing Francis | Administrative Assistant | 3639 |
Sandy J. Carringer | Draper Building | 3263 |
Judy Gergen | Circulation Services | 3285 |
Sondra Hall | Program Associate | 3854 |
Alice Hooker | Science Building | 3351 |
Carrie Jadud | Program Assistant | 3217 |
Sue Johns | College Relations | 3013 |
Kelly Linville | College Relations | 3005 |
JoJo Wray | Marketing and Communications | 4122 |
Sheila Lyons | Program Associate | 3935 or 3140 |
Laura Magner | Seabury Center | 3431 |
Lisa Rosenbarker | Education Studies | 3072 |
Jim Strand | Provost and Dean of the Faculty Office | 3486 |
Chris Thomas | Academic Services | 3309 |
Susan Vaughn | Executive Assistant | 3489 |
Farrah Stamper | Technology & Industrial Arts Building | 3033 |
Connie Williams | Child and Family Studies / Child Development Lab | 3742 |
Jenna Zimmerman | Administrative Assistant | 3452 |
Marsha Elliott | CCC Office Manager | 3134 |