Customer Relations Network Operations Center

STEPcg is a very young IT company that is quickly growing.  We are looking for a qualified inside IT engineers to work in our Customer Relations Network Operations Center.  They would be part of a larger sales & engineering team supporting them in successful diagnosis, troubleshooting, & resolution of customer IT infrastructure issues.  Other duties include, but not limited to, answering customer calls, making outbound customer calls, mocking up customers’ networks, etc.  Other qualities of an excellent candidate include a person that has strong self-initiative, eagerness to learn, great communication skills, knowledge of Ethernet, WiFi, IP, & the OSI model.  This starting position within STEPcg has great potential for a college graduate to move up the ranks in engineering, sales, or any variety of positions with in STEPcg & the IT industry.  This position is based in Covington, KY.