Frequently Asked Questions (FAQ)
- How do I add money to my print card?
Students are allotted $5 of printing credit each semester. To receive this you must go into Printing Services and sign your name (this applies to all students except first semester freshmen). You can add money to your account anytime at Printing Services (cash, personal check or credit card only; it cannot be charged to your term bill) or at the machines located in the café and library.
- Can I charge printing to my term bill or credit card?
Printing cannot be charged to your term bill, and must be paid with cash, credit card or personal check.
- How do I check my printing balance?
You can check your balance on my.berea.edu. Click the My Accounts tab.
- How do I print one-sided?
In the printing options pop up, click Properties. Click the Finishing tab and select one-sided or two-sided printing.
- How do I cancel a print job from my computer?
1. Go to start
2. Control Panel
3. Devices and Printers
4. Double click on the printer you sent the document to
5. Select the printing job you wish to cancel
5. Right click and select Cancel (it may not disappear immediately but be patient and it will)
- How do I put the Equitrac program on my computer?
1. Go to start
2. Control Panel
3. Programs and Features
4. On the left hand side, click Install a Program from the Network
5. Click on Equitrac – Client
6. Click Install
- How do I do departmental printing from my personal computer without charging it to my personal account?
In order to print documents for your department without charging your personal account, you must have Equitrac prompt you for login before the charge. To do this complete the following steps:
1. Go to Start
2. Control Panel
3. Programs and Features
4. Click on Equitrac Express Client
5. Go to the top and click Change. It will bring up an InstallShield Wizard
6. Click Next
7. Select Modify then Next
8. Click the red X next to Prompt for Login; select “This feature, and all subfeatures, will be installed on local hard drive”; Click Next;
9. When asked if you wish to continue. Click Yes.
10. Click Next
12.When downloading is complete click Finish.
- How do I send a document to Printing Services if it’s too large to go through email?
Instead of emailing the file, place it in the Printing Services Public folder on Fileshare. To access this folder:
1. Go to Start (Mac users, go to the Finder’s “Go” menu)
2. Click Run (Mac users, choose “connect to server”)
3. Type in \\fileshare and click OK (Mac: type smb://fileshare and click “connect”)
4. Open the Departmental folder
5. Open the Printing Services folder
6. Open the Public folder
7. You may place files into the Work for Andy, Work for Linda or Work for Alex folder
- How long does it take to have copies made?
Most copy orders can be completed within 24 hours. If you have a complex or unusually large job, please contact Printing Services for an estimate of completion time. While-you-wait copies may be done as time allows. Preference is given to scheduled jobs.
- What software does Printing Services support?
Printing Services accepts the following files. Please see Print Specifications for file preparation.
1. PDF (preferred pdf format is PDF 1.5/Acrobat 6. We do support up to and including Acrobat 10).
2. Adobe InDesign (version CS6 and earlier). If you are a Creative Cloud user, you must save your InDesign files to .IDML format for us to be able to work with them!
3. Adobe Illustrator (version CS6 and earlier), Macromedia Freehand (up to version 10) and compatible EPS files — We prefer EPS files over “native” (.ai) files. If you are a Creative Cloud user, you MUST down-save any Illustrator files to CS6 or earlier. If you are a FREEHAND users, please ONLY send EPS files, as the only copy we have of Freehand is very old. We should be able to open your EPS files in Illustrator.
4. Adobe PageMaker (all versions)— Although PageMaker is no longer supported by Berea College IS&S or Adobe, we can continue to accept these files for the foreseeable future by opening them on the Macintosh version 7 of PageMaker, or importing them into InDesign.
5. Adobe Photoshop (versions 3.0 through CS6)— We prefer TIFF files (.tif) or native Photoshop documents (.psd). If you are a Creative Cloud user, your files SHOULD still be compatible, especially if they are flattened.
6. Corel Draw—We do not have this software, but if you export your document(s) to EPS format, we should be able to open them in Illustrator.
7. Microsoft Office files—we prefer .doc, .xls and .ppt instead of .docx, .xlsx and .pptx, as they are easier to import into our page layout software)
8. Microsoft Publisher—Please send us a PDF version of your Publisher documents.
9. QuarkXPress (versions 3.3 through 8 only)
- How should I prepare files for printing?
Do not subset fonts; All fonts must be totally embedded. Do not apply any compression. Be sure graphics are correct color mode (CMYK, grayscale, spot color, etc.) and resolution (300dpi or higher). Color management should be disabled. Printer marks are not required, but if used, they should be 0.25” from outside of trim (we would prefer that you not use them. If you want to show crops/bleeds, we would prefer a laser proof). Preferred pdf format is PDF 1.5/Acrobat 6.
2. Adobe InDesign (.indd or .idml)
Be sure to supply all fonts and graphics. You should be able to accomplish this with the “package for service provider” process in the FILE menu. Please make sure all colors used in the document are of the correct type (CMYK colors for 4-color printing (NO RGB colors!), spot (Pantone) colors for spot color printing and black and white ONLY for black and white printing). If you are printing in grayscale only, please do not use “colors” for shading in your document: use a percent screen of black instead. Bear in mind that any transparency effects applied in your document will be flattened. As a rule, try to avoid InDesign transparency effects: they are largely incompatible with our PrePress RIP and your document may print darker or look slightly different than expected.
3. Adobe Illustrator (.ai, .eps), CorelDraw and Freehand (.eps only)
Please convert all fonts to outlines (aka paths), particularly if your file was created on a Windows PC. This will ensure there are no font matching problems and that your fonts will look the way you expect them to. Please supply all linked, unembedded images (such as a photo placed into the document). Please make sure color mode is CMYK and if the file is meant to be printed in grayscale, please convert all colors to grayscale. Please make sure the color mode of imported images (if any) is also correct (CMYK, grayscale). If meant to be printed in color, please make sure all colors used in the document are of the correct type (CMYK for 4-color printing, spot colors for spot color printing). All transparent effects must be flattened. We prefer EPS files over “native” (.ai) files.
4. Adobe PageMaker (.pmd)
Be sure to supply all fonts and linked graphics. Please make sure all colors used in the document are of the correct type (process colors for 4-color printing, spot colors for spot color printing). If you are printing in grayscale only, please do not use “colors” for shading in your document: use a percent screen of black instead.
5. Adobe Photoshop (.psd, .tif, .jpg)
We prefer TIFF files (.tif) or native Photoshop documents (.psd). Images meant to print in full color should be set to CMYK mode and be sure the file is a minimum of 266 dpi/ppi (300 dpi preferred) at the final reproduction size. GIFs and JPEGs (particularly images acquired from the internet) are generally of insufficient image quality for print reproduction. You are 100% responsible for the quality, or lack thereof, of any printouts we make if the problem is related to the resolution of your images).
6. QuarkXPress (.qxp, .qxd)
Be sure to supply all fonts and graphics (this can easily be done with the “collect for output” procedure under the FILE menu). Please make sure all colors used in the document are of the correct type (process colors for 4-color printing, spot colors for spot color printing). If you are printing in grayscale only, please do not use “colors” for shading in your document: use a percent screen of black instead.
Please supply a laser proof of any layout you send to us. This will help ensure that the file we open looks the way you expect it to and can help avoid costly mistakes later.