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INTRODUCTION
Learning requires feedback.
For you to increase your skill level—and also help Berea College
improve—you have to know how you are doing now. You have to know
how your performance impacts team members and the customers with
whom you regularly interact. Therefore, your feedback circle should
reflect the various kinds of groups and individuals that are directly
impacted by your performance.
Guidelines
At the beginning of the process,
the recipient and supervisor must
discuss and agree on who should
provide feedback.
Choose individuals who know or have interaction
with important aspects of your work—they do not need
to know all the things you do, but should have an important
connection
to your work.
Your supervisor will be part of your feedback
circle. You should have at least three people on your
circle. Feedback circles typically include four to six individuals. If
the circle member does not understand this process—for
example an external customer—they must be educated so they
know the purpose and process of feedback circles. This is briefly
explained
in the cover sheet, but you may want to provide more information
in a cover letter, phone call, or e-mail. -
Choose individuals from
several different kinds of customer categories (important business
relationships):
- The best perspective about your
work comes from individuals who
- Know your job
- Have fairly frequent contact
- Depend on your
services
- Represent the areas touched by your work
Typical Categories of Customers
- Supervisor
(required to be on one’s Feedback Circle)
- An individual who
reports directly to you
- A student labor employee if they work
closely with you
- A peer/colleague in your office or group
- Another
member of your work team, if you are part of a team structure
- An
external customer
- An internal customer
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