Print Resources

25 Role Plays for Developing Management Skills.
Includes: A 4-part approach to developing management skills through role play, using 25 different scenarios.

50 Activities for Diversity Training.
Topics: Icebreakers; Culture and Diversity topics; Change, Communication, and Conflict Resolution; Gender Issues at Work; and Culture Career Transitions.

101 Great Games and Activities.
Topics: Getting to Know You, Evaluation, Energizers, Diversity, Creativity, Communication, Climate Setting, Clarifying Expectations, Change Management, Career Development, Values, Team Building, Problem Solving, Negotiation, Listening, Leadership, Interviewing, Implementation, Icebreakers, and Goal Setting.

All Together Now!
Includes: 60 Games and Activities that can be used during Interactive Training.

Basic Concepts of Intercultural Communication.
"A book that explores the core building blocks of intercultural communication.”
Includes: Current Perspectives; Hidden Differences; Multicultural Education; Science and Linguistics; Interactions between Communication Styles; Pluralistic Perspectives; Assumptions and Values; Stumbling Blocks; Sympathy vs. Empathy; Transition Shock; Reflections on Multiculturalism.

Card Games for Developing Teams.
Includes: 30 card games that can be used for Discussions; Sorting and Assessing; Acting; Art; Implementation; and Team Playing.

Career Skills Library.
Includes: A set of 8 books that address Communication Skills, Information Management, Leadership Skills, Learning the Ropes, Organization Skills, Problem-Solving, Self- Development, and Team Work Skills. Each book contains an introduction and a few chapters that deal with the topic of the book.

Creative Therapy.
“52 Therapeutic Exercises for Groups.”

Diversity: Activities and Training Designs.
Includes: Sample Designs, Activities, and Lectureets.

Diversity Bingo.
“A great game to play during diversity training programs.”

Education, Awareness, and Training.
Topics: Valuing and Managing Diversity

Effective Supervisor Training Repros.
Includes: A workbook supervisors can use to determine Leadership Skills, Effective Communication, Hiring the Best Workers, Planning, Performance Appraisals, Motivation, Team-Building, and Resolving Conflict.

Fundamentals of Intercultural Communication.
Topics: Characteristics and Definitions of Culture; Understanding Culture; Culture vs. Race; Stereotypes; Intercultural Sensitivity; Individualism and Collectivism; and Other Resources for Intercultural Books.

Games that Teach.
“Experiential Activities for Reinforcing Training.”
Includes: An explanation of a Frame Game and 26 Frame Games.

Games Trainers Play.
Topics: Communication, Leadership Ability, Self-Confidence, Creativity, Problem Solving Skills, Public Speaking, and Icebreakers.

Human Diversity Workshop.
Topics: 9 lesson plans that include an Introduction and Overview; Getting Involved with Diversity; Observing Individuals and Their Cultural Backgrounds; Acknowledging Point of View; Learning about Cultural Groups; Setting Mutual Goals; Recognizing and Resolving Bias/Offensiveness and Discrimination; and a Workshop Summary.

Human Issues Programming Binder.
“Worksheets that address the many issues humans deal with.”
Include: Diversity, Body Image, Cultural Ideas, War, Nature, Relief, Poverty,
Homosexuality, Bisexuality, Children, Geography, etc.

Icebreakers: A Source of Games, Exercises, and Simulations.
“A workbook of various games, exercises, and simulations that can be used for icebreaker games.”

Learning Style Questionnaire.
Includes: Transparencies for Participating, Reflecting, Structuring, and Experimenting with Learning Styles; a Learning Style Questionnaire; the Experiential Learning Cycle; Strengths and Weaknesses.

Life Skill Builders.
Topics: Anger Management – Goal Setting; Grief and Loss – Procrastination; Relationships – Work & Family Life.

Listen Up Learning Activities.
Topics: Assessing and Responding; Interpreting and Comprehending; Attending and Perceiving; Awareness.

Teambuilding Activities.
Includes: Games and Activities for Groups.

The Complete Games Trainers Play. Vol. II.
Topics: Games for Climate Setting and Icebreakers; Presentation Tools; Conference Leadership; Communication; Diversity; Paradigm Breaking and Change; Creative Problem Solving; Self-Concept; Memory Challenges and Brainteasers; Learning and Transfer of Learning; Success and Leadership; Teambuilding and Groups; Games to Help Teams Function; Games for Team Maintenance; Customer Orientation; and Games for Just-In-Time Training.

The Encyclopedia of Group Activities.
“150 Practical D4esigns for Successful Facilitating.”
Includes: Facilitating activities for Feedback, Group Projects, Communication, Values Clarification, and Personal Awareness.

The Encyclopedia of Icebreakers.
“Structured Activities That Warm-Up, Motivate, Challenge, Acquaint and Energize.”
Includes: Energizers and Tension Reducers; Feedback and Disclosure; Games and Brainteasers; Getting Acquainted; Openers and Warm-ups; and Professional Development.

The Facilitators Fieldbook.
Includes: A workbook that discusses Facilitating through Preparation, Working with Groups, Follow-Up, Special Meetings, and Facilitating with Technology.

The Leader Within: Discovering Your Personal Performance Potential.
“A workshop to explore one’s own performance and potential using conversation, questions, actions, visual aids, explanations, and writing.”

The Relaxation and Stress Reduction Workbook.
“Simple, Concise, Step-by-Step Directions for the Mastery of Progressive Relaxation, Self-Hypnosis, Meditation, Autogenics, Visualization, Refuting Irrational Ideas, Nutrition, Coping Skills Training, Biofeedback, Exercise Assertiveness, Thought Stopping, Time Management, Breathing, Cue-Controlled Relaxation, and Quick Relaxers.

The Questions of Diversity.
“19 Surveys that address issues of diversity. It explores an organizations willingness and ability to function effectively in a multicultural environment.”

Value Cards.
Includes: A game using cards to create a culture for team effectiveness.

Warm-ups for Meeting Leaders.
Includes: Over 100 warm-ups for meeting leaders and trainers; a ‘how to’ for developing a warm-up with a specific goal in mind; an illustrative resource; and additional reading on the subject of group activities.

Visual Resources

Advanced Connections Film Series and companion workbook (25 minutes per video).
Part 1: Building a Service Culture.
Part 2: Polishing Daily Service Skills.
Part 3: Meeting Service Challenges.

Coaching Skills for Managers and Supervisors (30 minutes per video).
Part 1: How to Coach Your Team.
Part 2: Coaching or Counseling – which is the right approach?
Part 3: The Manager and Mentor.

Conflict Management: The Your Turn, My Turn (37 minutes)
Topic: A self-study training video on managing interpersonal conflict.

Dealing with Difficult People: 3-volume video set (4 hours, 38 minutes)
Includes: 34-page companion workbook

Effective Teamwork (39 minutes).
Topics: What teams are all about and why they are important to you and your organization; How to write a team constitution; How to develop ideas and make decisions that the team can stand behind; How to run a typical team meeting and how to deal with conflict and team problems.

First Things First: How to Lead Your Life and Manage Your Time.
Topic: Learn to Use the Seven Habit Organizer: Direction – not speed, Alignment – not control, High-Leverage Activities, Progress – not crises, Relationships – The Key to Success, Vision and Direction through a Mission Statement, and Life Balance.

How to Supervise People (30 minutes per video).
Part 1: Developing Supervisor Essentials.
Part 2: Achieving R.E.S.U.L.T.S. Through Exceptional Management.
Part 3: Motivating for Peak Performance.

Partners: A Video Based Training Program and companion workbook.
Topics: Improves the work skills, attitudes, and habits of student employees.
Part 1: Meeting and Exceeding Expectations in Your Campus Work.
Part 2: Mastering the Skills of Quality Service.

Team Building Skills for Managers and Supervisors (30 minutes per video).
Part 1: The Value of Team Building.
Part 2: Team Values and Communication.
Part 3: Team Management and Evaluation.

The Practical Coach, film and companion workbook (24 minutes).
Topics: Coaching Techniques, Confrontation Skills, Effective Communication.

The Essential Blue-Eyed (Training edition 50 minutes, Debriefing 36 minutes).
Topic: Diversity.

Audio Resources

Each Day a New Beginning (2 tapes, 90 minutes each).
Topics: Daily Mediations for Women that address Common Experiences, Shared Struggles, and Unique Strengths of Women.

Effective Teamwork.
Topics: What teams are all about and why they are important to you and your organization; How to write a team constitution; How to develop ideas and make decisions that the team can stand behind; How to run a typical team meeting and how to deal with conflict and team problems.

First Things First Every Day.
“Because where you’re headed is more important that how fast you’re going.”
Topic: Rich Relationships, Inner Peace, and Confidence.

First Things First: How to Lead Your Life and Manage Your Time (6 tapes).
Topic: Learn to Use the Seven Habit Organizer: Direction – not speed, Alignment – not control, High-Leverage Activities, Progress – not crises, Relationships – The Key to Success, Vision and Direction through a Mission Statement, and Life Balance.

Stress Management for Women (6 tapes).
Topics: The Biggest Stressors for Women, The Five Greatest Stress Resisters for Women, Conquering Burnout, Three Stress Gauges, Good Stress and Bad Stress, Psychological Stress, Situational Stress, and Physiological Stress.

The Courage to Live Your Dreams (1 tape, 53 minutes).
“How to Reinvent Your Life and Say Yes to Your Dreams.”

Zen Lessons: The Art of Leadership (1 tape, 60 minutes).
“ Advice on how to recognize genuine spiritual authority in a Zen teacher and an insightful study of the personal qualities and conduct necessary for the mastery of any position of power and authority, whether religious, social, political, or organizational.”