There
was a time when we were called the Computer Center. But
the Computer Center is a place and we're all about service
to you, our customers. So
our name was changed to Information Systems and Services
(IS&S) to more accurately reflect what we do. IS&S
is composed of five teams that I'd like to introduce
to you.
End
User Support—This is the group you are
most likely to interface with. It includes the
Windows and Macintosh support groups,
as well as the Help Desk and the Operations group.
These folks stand ready to make sure that you,
the user,
get the most out of your information technology.
Network—Increasingly,
the wires (and fiber-optic cables and radio waves)
that connect us together are a more and more important
part
of our technology. No
longer is it enough that we have a computer; we expect
to be able to communicate between computers and with
each other, using our technology. The Network Team
makes sure all those wires and blinking lights are something
you never have to think about.
Data
Services—Particularly those of you
in the administrative offices will be familiar
with Banner, Berea College's enterprise-wide software
that does everything from accounting to transcripts
to class schedules to fund raising. The Data Services
team helps us get the most out of Banner through
database maintenance,
training and programming.
Media
Services—Not everything associated with
information technology has to be associated with
a computer. The
Media Services team makes sure that we have the
proper equipment, whether it is computerized or
not, to ensure
excellent teaching and learning experiences, both
in the classroom and out.
Instructional
Technology—Berea
is, after all, a college, and instruction of students
is our overall mission. The
Instructional Technology group works with faculty
and others to more effectively utilize technology
for teaching
and learning. This
team also supports software training and frequently
works with the Media Services team to support student-
and faculty-initiated technology projects.
While
these five teams each have a unique emphasis, the reality
is that all of IS&S is an integrated whole with a
vision for service you, our customer, in ways that assist
your use of information technology at Berea College.
