Information Systems and Services

SERVICE DESK
Computer Center
CPO 2208
859-985-3343

Office Hours:
M–F, 8:00 a.m.–5:00 p.m.

Contact:

My laptop is damaged. Will I be charged and if so how much?
 

Answer:
There are two types of damage. The first is neglect and the second is natural/accidental. Normal/Accidental damage includes normal breaking of the computer or the breaking of the computer due to no fault on your own. (Example – a battery module latch breaks off, a key pops off, cd-rw stops working, and possibly another student knocking the computer off your desk[if we can verify the incident as being not your fault we may decide not to charge in some incidents]). The second type of damage is Neglect. Neglect occurs when you damage your computer due to carelessness. (Example- spilling liquid in your laptop, stepping on your computer, driving over your computer with your car [Don’t laugh. It has happened!])

Damage fees are assessed only when the type of damage is determined to be neglect. Normal/Accidental Damage is never charged regardless of what is damaged. Damage fees vary depending on the part of the computer that is damage. If the damage is the lcd screen, the fee is $100. If the damage is anything other than the lcd screen, the fee is $20. If the damage is so severe that it includes the lcd screen and other components, the fee is $120.