Business Greetings and Introductions

Make the first ten words count. Nothing captures a person's attention more positively and more quickly than saying his name. This goes hand in hand with using a form of thanks in the first ten or twelve words. You may say "Thank you for taking the time to meet with me today, Mr. Jones."

Stand Up. When you are seated and someone approaches you to say 'hello' with a handshake, stand up, whether you are a man or woman.

Make eye contact. Looking someone directly in the eye will accomplish three things: You will project an image of self -confidence, a healthy self-esteem, and you will be perceived as a good listener and a very interested candidate for a position.

Smile. It sends others a message of acceptance and a person with a smile conveys a feeling of self-confidence, finesse, and poise.

Say your name. If you are meeting someone for the first time, it is a given: Introduce yourself using your first and last name. If you have met the person previously but suspect he or she may not remember your name, eliminate potential embarrassment by reintroducing yourself.

Shake hands. Shake firmly.

Dining and Table Manners

• When meeting someone in a restaurant, wait in the lobby unless otherwise requested.
• Maintain professional conversation and appearance.
• If you are the first to be seated, wait until everyone has arrived before ordering a beverage.
• Never order an alcoholic beverage, even if others do.
• Select a mid-range priced item, preferably something similar to the interviewer's choice, or ask, "What do you recommend?"
• Avoid messy, unfamiliar, exotic, or finger foods.
• It is okay to assume the interviewer will pay - never offer to pick up the check.
• Do not smoke, chew gum, or fidget.
• Do not put your briefcase on the table.

Always Remember Mama's Rules

• "Don't talk with food in your mouth."
• "Keep your elbows off the table."
• "Slow down and chew your food completely."
• "If you don't have anything nice to say, don't say anything at all." (Never criticize the food or choice of restaurant).
• "Sit up straight."
• "Be polite." (That includes the serving staff).
• "Don't play with your food."
• "Don't do that at the table." (Blow your nose, pick your teeth, and put on lipstick).
• "What do you say to the nice person who bought your lunch? THANK YOU."